FAQ

ARE TAXES INCLUDED?

Depending on where you are viewing the website from, VAT may not be included in the product price until you reach the checkout. All final purchases will include VAT. 

What size should I order?

It is our goal that your Mallets are a perfect fit. When selecting your size refer to the sizing guide on each product page. If you have a question about a particular style, send your measurements to team@mallet.com and we’ll try to help you find the right size. We do offer a returns service should you have issues with the size purchased for your peace of mind. 

For more information please see our size guide...

HOW DO DISCOUNT CODES WORK?

Only one discount code can be used per transaction against full price items, unless otherwise stated. 

If you sign up for our newsletter to stay up to date with new launches and offers, the Welcome code you receive can be used once on your first order over €140 on full price styles. This is not valid in conjunction with other codes. 

If you gain enough points in the Members Club to generate a loyalty code unique to your account, you can redeem one code per transaction. This is not valid in conjunction with other codes. 

For members club early access codes, these can only be used once per account on selected styles. 

For any promotion including a gift with purchase, if the order is returned then the free gift must also be returned. 

Discount codes cannot be used against purchasing a gift card. 

Can I shop Mallets in person?

Yes! We stock many stores across the United Kingdom and Europe. Please use our store locator to find your closest Mallet stockist.

Will you re-stock items that are currently out of stock?

Our products made from high-end materials that are sometimes very scarce and we often have limited edition stock. Unfortunately, if a certain material is discontinued those styles cannot be restocked however some items in the store will be restocked. If you would like us to send you these updates, sign up for our newsletter. Keep an eye on our social media too.