Online Returns and Deliveries

HOW LONG FOR MY EU ONLINE ORDER TO ARRIVE?

We quote 3-5 working days from the date of order to delivery.   

Once your order has been placed you will receive the order confirmation. When the parcel is ready to be shipped the tracking number will be sent to you and will be delivered on a 3-5 working day service with either DPD or DHL.

Orders placed either over the weekend or after midday (Mon-Fri) will be processed on the next following business day.

During sale/Black Friday periods please allow 5-7 working days for your order to be processed and delivered.

 

CAN I AMEND OR CANCEL MY ORDER? 

We are very sorry but our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to:

• Delivery address
• Email address
• Change of size
• Change of colour
• Adding discount code
• Adding an item
• Removing an item

If you’ve changed your mind, you can either reject this with DPD and it will be returned back to us for a refund or you accept the goods and return the order (or part of it) to us for a refund/exchange. 

 

WHAT IS YOUR ONLINE RETURNS POLICY FOR UNWORN/UNUSED GOODS?

All items must be unworn/unused with all the original packing/tags/accessories intact. 

You have 30 days from the date of delivery to raise a return on our online portal, and dispatch the package back to us. Your returns form is on the back of the Mallet invoice included with your product. After this date your return may be rejected.

Refunds will be processed within 7 working days of the return being received and will be credited to your original method of payment.  

We can't accept returns, nor offer refunds, for Mallet gift cards. This is because our change-of-mind policy doesn't apply to gift cards. This doesn't affect your legal rights.

 

ARE YOU INCREASING THE RETURNS PERIOD OVER CHRISTMAS?

We've recently increased our returns period from 14 days to 30 days to benefit customers all year round, not just over the holidays. So you'll now have 30 days from the date of delivery to raise your return with us. 

 

HOW DO I START A RETURN?

Please email team@mallet.com with your order number and provide two images of the footwear (both shoes from above and the soles).  If clothing please provide a picture of the garment in the original packaging showing the swinger tag.

If you received a free gift with purchase and return the purchase, the gift must also be returned with the rest of the order. 

Once the free return label has been emailed to you please proceed in returning the goods back to us using the label provided.

Refunds will be made using the same method for the initial transaction at the price paid and can take up to 7 working days to reach your account.

 

WHAT IS YOUR POLICY ON DEFECTIVE ITEMS ON DELIVERY?

If in the unlikely event you receive a damaged or defective product on delivery, please email us on team@mallet.com with your order number,  full images of the damage and the reason for return. 

Once the return is approved, you will be emailed the free returns label.  Should our team require more information we will contact you.

 

WHAT IS YOUR POLICY ON FAULTY GOODS AFTER DELIVERY?

Should your product become faulty after delivery, please contact our customer services team: team@mallet.com with your order number, reason for contact and provide  full images of the item including the fault.   The team will assess the issue and advise accordingly.  If we need more information or images, we will request these from you.

Please note if the item is over 6 months old we will only be able to offer a gift card.  This is subject to the goods being approved & accepted from our returns team.

 

CAN I RETURN MALLETS ONLINE IF BOUGHT ELSEWHERE?

We are only able to process returns and exchanges for Mallets bought directly from our websites. If you purchased elsewhere and would like to return, please contact the stockist directly. 

This returns policy does not affect your statutory rights.