Deliveries


EU Dispatch

Orders deliver within 3 – 5 working days (Mon – Fri, excluding holidays).

Shipping

Free tracked delivery with DPD or DHL on all EU orders over $200 & $10 for orders under $200

Tracking

Tracking number emailed when your order leaves our warehouse.

How long for my EU online order to arrive?

We quote 3 – 5 working days from the date of order to delivery.

  • You’ll receive an order confirmation email once the order is placed.
  • When your parcel is ready to ship, a tracking number will be sent and delivery will be via DPD or DHL on a 3 – 5 working day service.
  • Orders placed over a weekend or after midday (Mon – Fri) will be processed on the next business day.
Busy periods: During sale events or Black Friday, please allow 5 – 7 working days for processing and delivery.

Can I amend or cancel my order?

We start preparing orders immediately and can’t make changes once placed.

You can either refuse the parcel on delivery for a refund or accept delivery and return the item(s) for a refund

Return shipping for correctly supplied goods is the customer’s responsibility. You can update delivery preferences with the courier once your parcel is in transit.

Customs & Duties

Any customs duties, import taxes or export fees are payable by the customer. Please check local regulations before ordering.

Bought elsewhere?

We can only accept returns or exchanges for Mallet footwear purchased directly from our website. For authorised stockists, please contact the retailer you purchased from. This does not affect your statutory rights.