Deliveries

HOW LONG FOR MY EU ONLINE ORDER TO ARRIVE?

We quote 3-5 working days from the date of order to delivery.   

Once your order has been placed you will receive the order confirmation. When the parcel is ready to be shipped the tracking number will be sent to you and will be delivered on a 3-5 working day service with either DPD or DHL.

Orders placed either over the weekend or after midday (Mon-Fri) will be processed on the next following business day.

During sale/Black Friday periods please allow 5-7 working days for your order to be processed and delivered.

CAN I AMEND OR CANCEL MY ORDER? 

We are very sorry but our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to:

• Delivery address
• Email address
• Change of size
• Change of colour
• Adding discount code
• Adding an item
• Removing an item

If you’ve changed your mind, you can either reject this with DPD and it will be returned back to us for a refund or you accept the goods and return the order (or part of it) to us for a refund/exchange. 

CAN I RETURN MALLETS ONLINE IF BOUGHT ELSEWHERE?

We are only able to process returns and exchanges for Mallets bought directly from our websites. If you purchased elsewhere and would like to return, please contact the stockist directly. 

This returns policy does not affect your statutory rights.